Policies

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or refund.

 

We only replace items if they are defective or damaged.  If you need to exchange an item, send us an email at hello@loopla.com.au.

 

Returns or exchanges are not offered due to change of mind.

 

Please do not send your purchase back to the manufacturer (if applicable).

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.